Privacy Policy

This Privacy Policy explains how 1Win N.V. (registered in Curaçao, company number 147039), operating under Curaçao eGaming License 8048/JAZ2018-040, collects, uses, stores, and protects your personal data when you access and use our platform at unitednews.com.pk. We are committed to transparency and compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Brazilian General Data Protection Law (LGPD). This policy applies to all players, affiliates, and visitors. Please read it carefully before registering or using our services.

Data Controller and Contact Information

1Win N.V. is the data controller responsible for processing your personal information. Our registered office is in Curaçao. For data protection inquiries, you may contact our Data Protection Officer or our support team, available 24/7 in English, Urdu, and Hindi. Requests relating to your data rights should be directed to our support channels, and we will respond within the timeframes required by applicable law.

What Personal Data We Collect

We collect different categories of personal data depending on how you interact with our platform:

Identity data: full name, date of birth, gender, nationality, and identification documents (passport, national ID, driver's license) for age verification and Know Your Customer (KYC) compliance.
Contact data: email address, phone number, and postal address.
Financial data: bank account details, payment card information (processed securely by our payment processor MFI Investments Limited), cryptocurrency wallet addresses, and transaction history.
Transaction data: deposits, withdrawals, bets placed, winnings, losses, and account balance.
Technical data: IP address, device type, operating system, browser type, device identifiers, and access logs.
Usage data: pages visited, features used, time spent on the platform, and interaction patterns.
Marketing preferences: your consent to receive promotional communications and preferences for contact methods.
Communications: records of customer support interactions, emails, and chat logs.
Biometric data (if applicable): fingerprint or facial recognition for device-level authentication on mobile apps.

How We Collect Your Data

Your personal data is collected through multiple sources:

Directly from you: when you register an account, complete your profile, make deposits or withdrawals, participate in promotions, or contact our support team.
Automatically: through cookies, pixels, and similar tracking technologies when you browse our platform.
From third parties: payment processors, KYC and AML verification providers, credit reference agencies, fraud prevention services, affiliate networks, and group companies.
From publicly available sources: for verification and compliance purposes.

Purposes and Legal Bases for Processing

We process your personal data for the following purposes, based on the legal grounds indicated:

Purpose: Legal Basis
Account creation and management: Performance of contract with you
Age and identity verification (KYC): Legal obligation (anti-money laundering and counter-terrorism financing regulations)
Fraud detection and prevention: Legitimate interest in protecting our platform and players
Payment processing and financial reconciliation: Performance of contract and legal obligation
Responsible gaming monitoring and self-exclusion enforcement: Legal obligation and legitimate interest
Customer support and complaint resolution: Performance of contract and legitimate interest
Marketing communications and promotions: Your consent (where required by law)
Compliance with regulatory and law enforcement requests: Legal obligation
Platform improvement and analytics: Legitimate interest in enhancing user experience

We may disclose your personal data to the following categories of recipients:

Payment processors and financial institutions: MFI Investments Limited (Cyprus, HE386738) and other payment service providers to process your transactions.
KYC and AML service providers: third-party verification and compliance partners to fulfill regulatory obligations.
Fraud prevention and credit reference agencies: to detect and prevent fraudulent activity.
Regulatory authorities and law enforcement: when required by law, court order, or regulatory request.
Group companies: other entities within our corporate group for operational and compliance purposes.
Marketing and affiliate partners: for promotional campaigns and affiliate commission tracking (only with your consent where required).
IT service providers and contractors: cloud hosting providers, customer support platforms, and software vendors who process data on our behalf.
Professional advisors: legal, accounting, and audit firms assisting with compliance.

International Data Transfers

Your personal data may be transferred to, stored in, and processed in countries outside your country of residence, including Curaçao, Cyprus, and other jurisdictions where our service providers operate. Where transfers occur to countries not deemed adequate under GDPR or CCPA, we rely on Standard Contractual Clauses (SCCs), Binding Corporate Rules, or other lawful mechanisms to ensure your data receives adequate protection. By using our platform, you consent to such transfers. If you do not agree, please do not use our services.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary by data category:

Account and identity data: retained for the duration of your account and for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
Transaction and financial data: retained for a minimum of 5 years after the final transaction for regulatory and tax purposes.
Marketing preferences and consent records: retained until you withdraw consent or request deletion.
Technical and usage data: typically retained for 12 months unless longer retention is required for legal or security reasons.
Customer support communications: retained for 2 years after the final interaction.
Cookies and tracking data: managed according to our Cookie Policy.

Your Data Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may request correction of inaccurate or incomplete data.
Right to erasure: you may request deletion of your data, subject to legal and regulatory exceptions (e.g., AML retention requirements).
Right to restrict processing: you may request that we limit how we use your data.
Right to data portability: you may request your data in a structured, commonly used format.
Right to object: you may object to processing based on legitimate interest or marketing purposes.
Right to withdraw consent: you may withdraw consent for marketing communications at any time.
Right not to be subject to solely automated decision-making: you have the right to human review of automated decisions that significantly affect you.

To exercise any of these rights, contact our support team with a clear description of your request. We will respond within 30 days (or as required by applicable law). Some requests may be subject to verification of your identity and account ownership.

Cookies and Tracking Technologies

Our platform uses cookies, web beacons, pixels, and similar technologies to enhance your experience, remember your preferences, analyze usage, and deliver targeted content. These technologies may collect information about your browsing behavior and device. For detailed information about the types of cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

Data Security

We implement comprehensive organizational and technical safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security measures include 256-bit SSL/TLS encryption for data in transit, two-factor authentication for account access, secure data storage with access controls, regular security audits, and staff training on data protection. However, no security system is entirely impenetrable. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

Age Restrictions and Minors

Our services are intended only for individuals aged 18 years or older (or the age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a minor has provided data to us, we will take steps to delete such information and terminate the account. If you believe a minor's data has been collected, please contact us immediately.

Complaints and Supervisory Authority

If you believe we have violated your data protection rights, you have the right to lodge a complaint with your local data protection authority (DPA). In the European Union, you may contact the DPA in your member state. In California, you may contact the California Attorney General. In Brazil, you may contact the National Data Protection Authority (ANPD). We encourage you to contact us first to resolve any concerns, but you retain the right to file a complaint with the relevant authority.

Third-Party Links and Services

Our platform may contain links to third-party websites and services, including payment processors, game providers, and affiliate partners. This Privacy Policy applies only to data collected by 1Win. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external services before providing your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The date of the last update will be displayed at the bottom of this page. Your continued use of our platform following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data. For significant changes, we may notify you by email or through a prominent notice on our platform.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a data security concern, please contact our support team. We are available 24/7 to assist you. For more information about our platform and services, you can read the 1win review to understand how we operate and what players can expect from our offering.